Refund and Returns Policy

Dwarkesh Tours and Travels – Bus Program

Overview

At Dwarkesh Tours and Travels, we aim to provide a transparent and customer-friendly booking experience for our Bus Program services. This Refund & Returns Policy explains the rules and procedures related to ticket cancellations, refunds, and rescheduling.

By booking a ticket with us through our website, mobile application, or authorized booking office, you agree to the terms mentioned in this policy. We request all passengers to read this policy carefully before confirming their booking to avoid any inconvenience.

Our goal is to maintain clarity, fairness, and smooth service for all our customers.

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Refunds for bus ticket cancellations are processed based on the time remaining before departure:

• 72 hours before departure – 90% Refund
• 48–72 hours before departure – 75% Refund
• 24–48 hours before departure – 50% Refund
• 12–24 hours before departure – 25% Refund
• Less than 12 hours before departure – No Refund

Bus Cancellation by Company

If the bus service is cancelled by Dwarkesh Tours and Travels due to operational or unavoidable reasons:

• Passengers will receive a 100% Refund, OR
• Option to Reschedule without additional charges

Refund Processing Time

• Refunds will be processed within 5–7 working days from the date of cancellation approval.
• The refund will be credited to the original payment method used at the time of booking.

Non-Refundable Charges

• Convenience fees
• Payment gateway charges
• Any applicable service charges

These charges are strictly non-refundable.

2. Cancellation Policy

Cancellation Process

• Cancellation requests must be submitted through:
  • Official Website
  • Mobile Application
  • Authorized Booking Office
• Telephone cancellations will NOT be accepted.

No Show Policy

• Passengers who do not report at the boarding point before departure (“No Show”) are not eligible for any refund.

Rescheduling Policy

• Rescheduling is allowed up to 24 hours before departure, subject to seat availability.
• Rescheduling charges may apply.
• Fare differences (if any) must be paid by the passenger.

Force Majeure / Special Circumstances

In case of:

• Natural disasters
• Government restrictions
• Road blockages
• Unforeseen emergency situations

The company may:

• Issue a Credit Note, OR
• Provide a Reschedule Option

Refund in such cases will be subject to company discretion.

3. Returns Policy

As bus tickets are time-bound travel services, physical returns are not applicable.
Refunds are only processed in accordance with the cancellation policy mentioned above.

4. General Terms & Conditions

• Passengers must arrive at the boarding point at least 30 minutes before departure.
• A valid Government-issued ID proof is mandatory during travel.
• Each passenger is allowed up to 15 kg of luggage.
• The company reserves the right to change:
  • Seat allocation
  • Bus type
  • Departure timing
    Due to operational requirements.
• The company is not responsible for:
  • Traffic delays
  • Natural causes
  • Road conditions
  • Passenger’s personal belongings

Jurisdiction

All disputes shall be subject to local jurisdiction only.

Contact Us

If you have any questions regarding cancellations or refunds, please contact: